Terms of Service

These terms govern your use of Customer Support Buddy (the "Service"), an AI customer support chatbot, support ticket and live agent handoff tool for businesses. The Service is provided by Customer Support Buddy ("we", "us"). By using the Service you are entering into an agreement with Customer Support Buddy.

1. Acceptance

By accessing or continuing to use the Service, you agree to these terms. If you do not agree, do not use the Service.

2. Eligibility and accounts

You must be of legal age, and if you use the Service for an organization, you must have authority to bind it. You must give accurate information, keep it up to date, keep your login details confidential, and you are responsible for activity under your account.

3. Licence

We grant you a limited, non-exclusive, non-transferable right to use the Service within your selected plan. You may not reverse engineer, resell or redistribute the Service, or circumvent its technical limits.

4. Acceptable use

You must not misuse the Service, including:

• using it for unlawful purposes or to break any law;
• fraud, spam, phishing or deceptive messaging;
• infringing anyone's intellectual property or other rights;
• interfering with security, including malware, probing, scraping or overloading our systems;
• generating illegal, hateful, harassing or misleading content, deepfakes, or attempting to jailbreak the AI.

5. Your content and AI answers

You keep ownership of the business information, FAQs, product details and messages you add ("Your Content") and must have the rights to it. You grant us a limited licence to host and process Your Content solely to provide the Service. You are responsible for what you enter and how you use the AI's answers.

AI answers are generated automatically from the information you provide and may be inaccurate or incomplete. Review them and do not rely on them for legal, medical, financial or other regulated advice without human oversight. We may remove or restrict content, filter outputs, or suspend accounts that break these terms. Rights-holders can report infringing content to the email below; repeated infringement leads to termination.

6. Our intellectual property

We retain all rights in the Service, including its software, documentation and branding.

7. Payments and subscriptions

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment, billing, taxes, renewals, cancellations and refunds are governed by the Paddle Buyer Terms. Plans renew automatically each month or year until cancelled. See our Refund Policy.

8. Service level

We work to keep the Service running well but do not guarantee it will be uninterrupted or error-free. To the fullest extent permitted by law, the Service is provided "as is" and we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

9. Suspension and termination

We may suspend or end your access for material breach of these terms, non-payment, security or fraud risk, or repeated or serious policy violations. When access ends, you may request an export of Your Content within 30 days; after that it may be deleted.

10. Liability

To the extent permitted by law, we are not liable for indirect, consequential or special damages (such as lost profits, data or goodwill), and our total liability is limited to the fees you paid in the 12 months before the claim. Nothing limits liability for fraud, death or personal injury where the law does not allow it.

11. Indemnity

You will indemnify us against claims arising from Your Content, your unlawful use, or your breach of these terms.

12. General

These terms are governed by the laws of the State of Nevada, USA, and disputes go to its courts. You may not assign these terms without our consent; we may assign them in a merger or acquisition. We are not responsible for delays caused by events beyond our reasonable control. We may update these terms and will post changes here.